Your home's certificates, warranties and receipts are personal, so you should know exactly how we look after them. This page explains it in plain English. The full detail is in our privacy policy.
The documents you upload are visible only to you and to anyone you choose to share them with. You can download or delete any document at any time.
Trades never see your document vault.
Everything sent between the Home+ apps or website and our servers is encrypted.
We keep only a securely hashed version.
On mobile, your sign-in token is held in the iOS Keychain or Android Keystore, not in ordinary app storage.
Access to our live systems is restricted, and every access is logged.
Our infrastructure is in the United Kingdom and the European Economic Area.
When you upload a document, its contents are sent to OpenAI, which reads details such as the expiry date for you. This involves a transfer to the United States. It's protected by the UK's standard legal safeguards for international transfers, as set out in our privacy policy. Under OpenAI's terms, it can't use your documents to train its models.
The Home+ mobile apps contain no analytics, advertising, attribution or crash-reporting software, and they don't ask for location or tracking permission. Our website sets non-essential cookies only after you agree.
We don't sell your personal data. Home+ is paid for by trades, who pay to respond to jobs through Trade Pilot, our platform for trades.
Under UK data protection law you can ask to see, correct, move or delete your data, or object to how we use it. Email privacy@myhomeplus.io and we'll reply within one month.
To delete your account:
In the app, go to Settings → Security → Delete account and confirm with your password.
Without the app, use our delete account page.
Deleting your account is immediate and permanent, and we can't restore it. Backups are overwritten on a rolling cycle and are never used to bring back a deleted account. Messages you've already sent to a trade stay in that trade's account.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office.
If you think you've found a security weakness in Home+, please email support@myhomeplus.io with the details, and don't share them publicly until we've had a chance to fix it.
Create your free Home+ account and store your certificates, warranties and receipts in the document vault.