ACCOUNT DELETION

Delete your Home+ account

You can permanently delete your Home+ account and the data in it at any time. This page explains both ways to do it, and exactly what gets removed.

If you still have the app

This is the fastest route and takes effect immediately.

  1. Open the Home+ app
  2. Go to Settings
  3. Open the Security tab
  4. Tap Delete my account
  5. Confirm with your password

If you no longer have the app

Email us from the address on your account and we will delete it for you. You do not need to reinstall anything.

Request deletion by email

Or write to privacy@myhomeplus.io with the email address on your account. We may ask you to confirm your identity before deleting, so that nobody else can delete your account.

What is deleted

  • Your account, name, email address and phone number
  • Your property details, address and Home MOT score
  • Every document and photo you have uploaded
  • Your tasks, reminders and calendar entries
  • Your posted jobs, the quotes you received, and your messages
  • Any reviews you have left

What we keep, and for how long

We delete or irreversibly anonymise your personal data without undue delay after your request. A few things have to stay longer:

  • Records of jobs and payments, kept for as long as UK tax and accounting law requires.
  • Records of safety reports, kept for as long as we need them to act on repeat abuse.
  • Encrypted backups, which are overwritten on a rolling cycle and are not used to restore deleted accounts.

Messages you sent to a tradesperson stay visible in their account, in the same way a sent email stays in the recipient’s inbox.

This cannot be undone. Once your account is deleted we cannot restore it, and support cannot recover it for you afterwards. If you want to keep copies of your documents, download them from the app before you delete. See our Privacy Policy for how we handle your data, or contact privacy@myhomeplus.io with any questions.